Privacy Policy

This Privacy Policy explains how Organic Nails And Spa 2, doing business as Organic Nails & Spa ("we", "us" or "our"), collects, uses and protects your information when you visit https://organicnailsfairfax.com, fill out a form on our website, book an appointment or sign up for text messages from us. This policy is published at https://organicnailsfairfax.com/privacy-policy.

By using our website or services, you agree to the practices described here.

1. What Information We Collect

We collect only what we need to book you in and look after you:

• Contact details such as your name, mobile phone number and email address
• Appointment details including the services you choose, preferred dates and times and your booking history with us
• Anything you write in a form or message, such as questions about a service
• Health notes you choose to share with us, such as allergies, skin sensitivities or conditions like diabetes, so we can serve you safely
• Your SMS consent record, including the date, time and form where you opted in
• Technical data collected automatically when you browse our site, such as IP address, browser type, device type, pages viewed and the site that referred you

We don't store full payment card numbers on our website. Card payments are handled by our booking and payment providers.

2. How We Use Your Data

• To schedule, confirm, remind you about and manage your appointments
• To answer your questions and requests
• To send text messages you've agreed to receive, as described in Section 3
• To note allergies or health conditions so your nail tech can choose safe products and techniques
• To improve our website, services and customer experience
• To keep records required by law and protect against fraud or misuse

3. SMS Opt-In Details

Program name

Organic Nails And Spa 2 Text Messaging

Message types

• Appointment confirmations and reminders
• Rescheduling, cancellation and running-late notices
• Replies to questions you send us through our website or by text
• Promotional offers, seasonal specials and gift card news, only if you separately agree to marketing messages

Message frequency

Message frequency varies depending on your appointments and how you interact with us.

How you opt in

You opt in by checking the SMS consent box on a form on our website, which is never pre-checked. Transactional messages and marketing messages have separate consent boxes, so you can agree to one without the other. Giving consent is not a condition of any purchase or service.

Opting out and help

Reply STOP to any message to stop receiving texts. Reply HELP for help. Message and data rates may apply.

4. Cookies & Tracking

Our website uses cookies and similar technologies to keep the site working properly, remember your preferences, understand how visitors use our pages and measure the performance of our marketing. Some cookies are set by service providers like our website platform, analytics tools and embedded maps or booking tools.

You can block or delete cookies in your browser settings. Some parts of the site, like online booking or forms, may not work properly if you do.

5. Data Security

Our website is served over an encrypted SSL/TLS connection, so information you send through our forms is encrypted in transit. Card payments are processed by PCI-DSS compliant payment providers and we never see or store your full card number. Access to customer records is limited to the people who need it to serve you.

No system is perfectly secure, but we take reasonable technical and organizational steps to protect your information.

6. Your User Rights

Depending on where you live, including under Virginia law, you may have the right to:

• Ask what personal information we hold about you
• Ask us to correct information that's wrong
• Ask us to delete your information, unless we need to keep it for legal reasons
• Opt out of text messages at any time by replying STOP
• Opt out of marketing communications while still getting appointment messages

To make a request, contact us using the details in Section 9. We'll respond within a reasonable time and may need to confirm your identity first.

7. Age Restriction 18+

Our website, online forms and SMS program are intended for people 18 years of age or older. We do not knowingly collect personal information from anyone under 18. Appointments for children, including our kids' services, must be booked by a parent or guardian. If you believe a minor has given us their information, contact us and we'll delete it.

8. Sharing & Disclosure

We do not sell or rent your personal information. We only share it when we need to:

• With service providers who help us run the salon, such as our online booking platform, website and customer messaging platform, text message delivery provider and payment processors. They may only use your information to provide services to us
• When required by law, court order or a valid legal request
• To protect the rights, safety and property of our guests, staff or business
• As part of a sale or transfer of the business, in which case this policy continues to apply to your information

Mobile numbers and SMS consent are never shared for marketing purposes, as stated in Section 3.

9. Contact Us

Questions about this policy or your information? Reach us here:

We may update this policy from time to time. The date at the top shows when it was last changed.